Refund Policy

At krustpizza restaurant, our primary goal is to provide our customers with the most delicious and satisfying dining experience possible. We strive to ensure that every pizza, side, and beverage served meets the highest standards of quality and taste. However, we understand that there may be instances where a refund is necessary. Please review our refund policy outlined below:

1. Eligibility for Refunds:

• Refunds may be requested under the following circumstances:
  • The wrong item was delivered.
  • The delivered item does not meet our quality standards.
  • The order was canceled within a reasonable time frame before preparation began.

2. Time Frame for Refund Requests:

• Refund requests must be made within 24 hours of receiving the order.
• Requests made after this time frame may not be eligible for a refund.

3. How to Request a Refund:

• To request a refund, customers must contact our customer service team via phone or email.
• Customers must provide their order number and details of the issue for our records and verification purposes.

4. Refund Process:

• Once a refund request is received and validated, we will initiate the refund process.
• Refunds will be issued back to the original payment method used for the order.
• Depending on the payment provider, it may take up to 3 business days for the refund to reflect in the customer's account.

5. Non-Refundable Items:

• Certain items may not be eligible for refunds, including:
  • Items consumed or partially consumed.
  • Orders where the customer provided incorrect delivery information resulting in non-delivery.
  • Orders that were refused upon delivery for reasons unrelated to the quality of the product.

6. Quality Concerns:

• If customers believe that the quality of the delivered product does not meet our standards, we encourage them to reach out to our customer service team.
• We may offer alternatives such as a replacement item or store credit based on the circumstances.

7. Refusal of Service:

• We reserve the right to refuse a refund if we believe the request is fraudulent or not in accordance with our policy.
• We also reserve the right to refuse service to customers who abuse our refund policy.

8. Changes to the Refund Policy:

• [Pizza Restaurant Name] reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

9. Contact Information:

• For any inquiries or refund requests, please contact our customer service team at:
  • Email: krustpizza.ai@gmail.com

By placing an order with [Pizza Restaurant Name], customers acknowledge that they have read, understood, and agree to abide by the terms and conditions of this refund policy.

Thank you for choosing Krustpizza We appreciate your continued support and patronage.